Wonders of Workers' Compensation
The workers compensation system can be a challenging, and often daunting, space to traverse for those affected by an injury and even seasoned professionals who live and breathe all things workers compensation. Below are a series of questions or statements I have received from patients or from people who have received an injury or not yet in the system.
Where do I begin?
- Seek immediate first aid treatment and report the incident to your employer.
- See a doctor to discuss the injury with them and ask for a “First Certificate of Capacity”.
- Fill out a “Workers’ Compensation Form” (link in resources)
- Make a copy of each form and hand the original to your employer.
- Your employer has 5 working days to complete the section of the form relevant to them and lodge it with their insurer.
- The Insurer then has 14 days to review the claim and will inform you if the claim is accepted, disputed or pending.
What does each claim status mean?
- Accepted – you will receive wage compensation and compensation for reasonable treatment.
- Disputed - You will be informed as to why it is disputed. If you disagree you can ask for the claim to be reassessed. If you still disagree you can with the outcome, you can raise this further with the Workers’ Compensation Conciliation Service.
- Pending – The insurer is requiring further information. They have 10 days to acquire this information and reach a decision. If 10 days passes it defaults to the status of disputed.
Can you only claim physical injuries?
- Not at all! Psychological injuries are less common and harder to diagnose, however the avenue is there to pursue if your mental health has been affected. This can include scenarios such as a workplace bullying or stress from being overworked.
- Additionally, there are unique circumstances where hearing loss or asbestos related diseases can be compensated.
I am worried about my future employment. If I declare my injury, they won’t hire me, right?
- A common concern from many patients, and rightly so when it could affect your livelihood. A workplace does not have the right to ask you whether you have received or filed for a works’ compensation claim in the past. Nor are you under an obligation to disclose this to them.
- Your employer does have the right to know about any injuries or other medical conditions that may impact your role.
- Essentially, they cannot discriminate against you for having been in the works’ compensation system, however you have to be able to perform the requirements of the role you are applying for.
I don’t want to keep taking money while not working, I’m thinking about closing my claim and just pushing through the pain.
- To some people they can feel like a burden while not working and receiving compensation. You are not! An injury as the result of an accident or the workplace environment is not necessarily your fault. You are entitled to compensation you are receiving.
- Receiving and completing treatment prescribed to you to get you back to full function is extremely important for yourself and your employer. In a way you can view performing your prescribed exercises or other treatments as your temporary job role and that is what you are doing to earn your wage.
I am concerned about returning to full duties and hours. I have not worked a full day in months.
- It can be daunting going from attending appointments and conducting treatment at home, to returning to a full work week. We understand this and if appropriate someone known as a Vocational Rehabilitation Provider (Voc) can be brought onboard. This will be done in a gradual manner over a period of time, so you won’t become overwhelmed.
- A Voc’s role is to assist with developing a return-to-work plan. They will attempt to have this take place at your worksite on lighter or alternate duties and gradually increase your hours and the intensity of your duties over time.
Recourses
- Workcover WA Website: https://www.workcover.wa.gov.au/
- Workcover phone number: 1300 794 744
- Workers’ Compensation Form: https://www.workcover.wa.gov.au/resources/forms-publications/worker-forms/#claimform
- Workers’ Compensation Conciliation Service: https://www.workcover.wa.gov.au/resolving-a-dispute/workers-compensation-conciliation-service/
Cameron Addison
Workers Compensation Specialist (AEP, ESSAM)
Exercise Rehabilitation Services – WA


